Total Agents
150
+5 this month
On Shift Now
87
Active shifts
Pending Leave
12
Requires approval
Teams
4
TL1, TL2, TL3, TL4
Today's Shift Overview
| Agent | Team | Shift | Status | Break Schedule |
|---|
All Agents
| Name | Team Leader | Default Shift | Status | Actions |
|---|
April 2026
Leave Requests
Leave Analytics
Leave analytics chart will be displayed here
Standard Break Types
Attendance Rate
94.2%
+2.1% vs last month
Avg Leave Days
2.4
Per agent/month
Most Used Leave
AL
Annual Leave
Coverage Rate
98.7%
Excellent coverage
Leave Frequency by Type
| Leave Type | This Week | This Month | Trend |
|---|---|---|---|
| AL - Annual Leave | 8 | 34 | +5% |
| SL - Sick Leave | 3 | 12 | -2% |
| UA - Unpaid Leave | 1 | 5 | Stable |
| FR - Family Responsibility | 2 | 7 | +1% |
User Management
| Name | Role | Status | Actions |
|---|